FREE Ground Shipping over $150 within the US
25% off all regular priced items!
FREE Gift with Purchase of $250 or more
 

FAQs

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FAQ Categories

Shipping

Returns

Limited Lifetime Warranty

Product Details

Questions & Answers

Shipping

Do you ship to HI or AK?

Yes - we ship via UPS ground.

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What shipping methods are available?

Enjoy complimentary UPS ground shipping on all orders $150 or more within the US.

Currently we are only able to accept online orders to shipping addresses within the United States and Canada. To ensure the secure delivery of your order, JOIA De Majorca does not ship to post office boxes.

  • $5.95 shipping on all domestic ground (including Alaska, Hawaii and Canadian Standard) orders under $150
  • $10.95 shipping on all domestic 2nd day orders
  • $19.95 shipping on all domestic next day orders

For more information regarding shipping information see our Shipping, Returns & Repairs section.

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Where can I ship to?

We ship to all 50 U.S. States and Canada.

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Returns

I ordered the wrong item, can I return it?

Yes you can under certain conditions.

Please see our Shipping, Returns & Repairs page for step-by-step instructions.

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Limited Lifetime Warranty

What is covered under your warranty?

JOIA De Majorca offers a Limited Lifetime Warranty. Please see our Limited Lifetime Warranty section for more details.

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How long is my strand covered for?

Your JOIA De Majorca strand necklace is covered for 1 year. Please see our Limited Lifetime Warranty section for full details.

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What do I do if I need warranty work?

Please see the Step-by-Step Warranty Repairs paragraph of our Shipping, Returns & Repairs section.

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Product Details

Hello there! Just want to know if Joia de Majorca have any mark on every piece of jewelry like Swarovski does (swan mark on the bottom or on a dangling piece on the jewelry. How can I identify if it's authentic Joia de Majorca product? thanks so much

As of 2012 we did start marking all JOIA De Majorca pieces with either our crest or name directly engraved onto the piece itself or engraved on a little silver tag - depending on the item. Prior to 2012, we did not have our emblem on everything. We also attach our blue guarantee tag to all necklaces and bracelets.

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Hello,I am canadian. I want to know if your prices are in canadian or american dollars. Thank you.

Yes, all pieces are listed in USD.

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Please I would like to know if this pearls are truly or not. The pearls is natural or made by some chemistry process? The core is introduced into true oysters or not? Thank you very much

In the small town of Manacor, on the island of Majorca, Spain, each organic man-made pearl is carefully crafted with a skill that has become a rare art. Throughout the entire delicate process, meticulous attention is given to every detail to assure superior standards of quality and beauty. First, the nucleus is introduced, which has the same appearance and weight as those in the finest cultured pearls. Then, mimicking the oyster's own process, the nucleus is exposed to a layering process using a component derived from marine and natural materials from the Mediterranean Sea. The natural appearance of luster and iridescence created by this process is secured by a special final layer that assures durability and resistance against harmful agents.

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